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| Instant Messenger Help |
Here are some frequently asked questions about www.randyprofiles.com's instant messaging client.
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How do I install the messenger program?
The instant messenger and chat program can be
located HERE, along
with instructions and compatibility.
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I get an error message when logging in!
First of all try to log out and then back in again. If that fails,
there are three common reasons for log
in failures:- First of all make sure you have typed your username
and password correctly.
The second reason is that you must be a full member
to use our messenger/chatroom. Lastly make sure you're
not behind a firewall - contact your network
administrator for details.
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What's my username and password?
To log in simply use the same username and password
which you use to log into this site.
When I log in, I get a message
saying 'jabberwocky is online'?
Jabberwocky is
automatic system user that keeps a log of
messages sent via our messenger.
This helps us deal with any problems you have
or any complaints you may make about specific
users you have contacted via here.
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How do I message people?
Click on the blue plus icon on the right
and type in their username. You can
also sort your contacts into
groups (if you wish). To message that
person they must be using messenger too and
must be online. Any messages sent to people who
are offline, will be stored and available
when they next log in.
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How can I tell if my contacts are offline?
If a contact is online then the heart next
to their name will be pink - if they're
offline that heart will be grey. If you click
on the text next to the heart at the bottom of
the messenger you can see the meanings of
all the icons.
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Can I view one of my contacts profiles from the messenger?
Yes! Right click on the contacts name then
go to view profile.
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Someone is annoying me, how do I block this person from contacting me?
If this person is listed on your contacts,
simply right click on this user and select
the 'block' option.
If this person isn't
on your list, wait for them to send you a message,
a window will appear, click on 'actions' in
the top right hand corner and select
the 'block contact' option.
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What does Pending mean?
In order to add a member to your messenger
Friends list, you must first gain their permission.
When you add the member to your messenger client
the member's name will be displayed in your friends
list. The name will however, have the pending
next to it until they have authorised your
request to add them to your friends list.
You cannot send messages to members
until they have authorised your request.
As soon as your request has been
authorised the (pending) message will disappear.
At this point you will be able to send messages to this user.
You will also appear in their friends list.
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How do I uninstall messenger?
Open your control panel, open 'Add/Remove Programs'
then find messenger on the list - and click on remove.
It will then talk you through the removal of our messenger.
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